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The Turnaround

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I think the service industry is going through a huge identity crisis right now. For years, overworking was treated like ambition. Now people look at it and think: “Wait… why is this considered normal?” And honestly? That shift
Some workplaces are so addicted to chaos that calm feels “unproductive.” If nobody’s stressed, scrambling, running around, or putting out fires… People start wondering if enough work is getting done. Which is honestly wild
Too many rules are created in rooms where the work doesn’t live. Your team feels the impact instantly—you don’t feel it until things break. Walk the process. Time it. Feel the friction. That’s how leaders build systems that h